MaxiSpin Casino Privacy Policy

Effective Date: 14 July 2026
This Privacy Policy explains how we collect, use, store and protect information connected with MaxiSpin accounts, payments, verification, support and safer gambling controls. By using our site, account area or cashier, you should understand what data is needed and why it may be requested.

Information we collect

We may collect registration data such as name, date of birth, address, email, phone number, country and account credentials. We may also collect payment information, transaction history, bonus activity, gameplay records, support messages, device data, IP address, browser type and security logs.

Verification data

For KYC, AML, fraud prevention and payment ownership checks, we may request identification documents, proof of address, card or wallet ownership proof and source-of-funds information. These files are used to confirm identity, protect the account and meet compliance duties.
Verification may happen before withdrawal, after higher account activity, when a payment method changes, or when transaction behaviour requires extra checks. Documents should be clear, current and issued in the account holder’s name. If we cannot read a document or match it to the account, we may request a new file.

How we use data

We use personal data to create and manage accounts, process deposits and withdrawals, provide games, apply bonuses, verify identity, detect misuse, answer support requests, maintain security, run responsible gambling tools and meet legal or regulatory requirements.
We also use account information to apply limits, manage self-exclusion, prevent duplicate accounts, investigate chargebacks, check bonus misuse and protect players from unauthorised access. Where a payment provider or game supplier needs transaction data to complete a service, we share only the data needed for that specific purpose.

Cookies and device information

Cookies help keep sessions active, remember preferences, detect suspicious access and measure site performance. You can manage cookies in your browser, but blocking essential cookies may affect login, cashier access and game loading.
Device information can include browser type, operating system, screen size, session time, location signals, language settings and security events. This helps us keep the account stable, detect unusual access and improve mobile performance.

Payments and third parties

Payment providers, verification vendors, game suppliers, analytics services, hosting providers and support tools may process data where needed. We share only the information required for the service, security check or legal duty.
Some partners may operate in another country. Where data moves across borders, we use contractual and operational safeguards designed to protect account information. Payment processors may also keep their own transaction records under financial and compliance rules.

Data retention

We keep account and transaction data for as long as needed for account operation, dispute handling, fraud prevention, responsible gambling records, legal compliance and financial reporting. Verification documents may be retained for compliance periods even after account closure.
Retention periods can differ by data type. Support messages may be kept while a case remains relevant. Payment records may be retained for accounting, dispute and chargeback handling. Responsible gambling records may remain restricted even after account closure so exclusion requests and limits can be respected.

Security

We use technical and organisational controls to protect player data, including encrypted connections, access controls and monitoring. No online system is risk-free, so players should use strong passwords, secure email accounts and private devices.
Players should not share passwords, verification codes, wallet details or document files with anyone outside official account channels. If you suspect account access by another person, change your password and contact support immediately.

Player rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing. Some requests may be limited when records must be kept for legal, security, payment or responsible gambling reasons.
If you ask us to correct account data, we may need proof before changing name, date of birth, address or payment ownership records. If you ask us to delete information, we may still keep records that are required for compliance, fraud prevention, disputes or safer gambling duties.

Contact

Use the account area or support channel to submit privacy questions, data correction requests or account-related concerns. We may need to verify your identity before acting on a privacy request.